Shipping Policy

Last updated 21 September 2026

Capsealo is a fully digital product — a web app and a companion website. Nothing you buy from us is physically shipped, so there's no delivery address, courier, or shipping charge involved in any purchase.

1. Digital delivery

When a membership payment succeeds, your membership is activated on your account automatically, usually within a few seconds and always within 15 minutes. There's nothing further to "arrive."

2. If your membership doesn't activate

If you were charged and your membership still isn't active after 15 minutes, that's treated as a failed delivery of the digital product — see our Refund Policy for how we resolve it.

3. Capsule delivery

Separately from billing: a sealed capsule you send to someone else is "delivered" by unlocking automatically in their account on its reveal date, not a physical or postal delivery.