Refund Policy

Last updated 21 September 2026

Capsealo is a membership — an early-bird yearly plan (₹499 for 365 days) or a one-time lifetime plan (₹1500). It isn't a physical good and there's no auto-renewing subscription, so this policy covers payment issues rather than returns.

1. Failed or duplicate payments

If Razorpay charges you but your membership isn't active within 15 minutes, or you were charged twice for the same plan, email hello@capsealo.com with your payment reference. We verify against our records and refund confirmed duplicate or failed-but-charged payments in full, to the original payment method, usually within 5–7 business days.

2. Change of mind

Because a membership is a digital product that activates immediately, we don't offer change-of-mind refunds once it's active. If you haven't finished paying yet, simply close the payment window — you won't be charged and nothing is activated.

3. Hidden access codes

Access codes redeemed instead of paying aren't a purchase and aren't refundable, since no payment was made.

4. How refunds are issued

All refunds go back through Razorpay to the original payment method (UPI, card, or netbanking) used for the charge. We can't redirect a refund to a different account.