Refund Policy

Last updated 26 August 2026

Capsealo charges per capsule — a one-time payment each time you seal one, plus any extra photo or video add-ons you choose at that time. It isn't a physical good and there's no recurring subscription, so this policy covers payment issues rather than returns.

1. Failed or duplicate payments

If Razorpay charges you but the capsule doesn't get created within 15 minutes, or you were charged twice for the same capsule, email hello@capsealo.com with your payment reference. We verify against our records and refund confirmed duplicate or failed-but-charged payments in full, to the original payment method, usually within 5–7 business days.

2. Change of mind

Because payment seals the capsule immediately, we don't offer change-of-mind refunds once a capsule has been created. If you haven't finished paying yet, simply close the payment window — you won't be charged and nothing is created.

3. Hidden access codes

Access codes redeemed instead of paying aren't a purchase and aren't refundable, since no payment was made.

4. How refunds are issued

All refunds go back through Razorpay to the original payment method (UPI, card, or netbanking) used for the charge. We can't redirect a refund to a different account.